City Pack

> NON LEASH ORDERS will be processed in 1-5 business days. Typically we will process your order on the next business day if the order is placed before 12 PM (PST).

> ALL ROPE ITEMS: LEASHES, ROPE SLIP COLLARS, AND CAMERA STRAP ORDERS are usually processed in 2-4 weeks. The turnaround time is longer during the Holidays and during the release of a new collection, resulting to a longer processing time. Your leashes are handmade in the order they came in, so these leashes are specifically made just for you and your pup!

>Shipping costs are calculated based upon the delivery location, weight, dimensions of the shipment, and the price of the entire order. Shipping will be calculated in real time at checkout.

> The estimated shipping time frame is not our turn-around time. <

Additional Shipping & Handling information can be found HERE

> Products must be returned within 14 days of receiving your order for a full refund (excluding shipping costs).

> Products must be unused with all its original packaging still attached.

> We only offer refunds onto the original payment method used to make the order or store credit.

> Return shipping costs will be the responsibility of the customer.

> Return packages that are lost in transit will not be refunded and are the responsibility of the customer.

> CUSTOM ORDERS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES. 

> If you would like to alter/repair your custom leash order, you can contact us at support@littohowler.com.

Additional Returns & Exchange information can be found HERE