Returns and Exchanges


Litto Howler strives to give our customers the best shopping experience possible. If you are not 100% satisfied with your purchase, you can return your order for a full refund (minus original shipping costs) within 14 days from receiving your items. The items returned must not have been used, altered, washed, or damaged, and must include original packaging. We're also super confident of our lifetime warranty policy (on all Litto Howler Leashes).

Adventure and Exploration Tested Promise

Here at Litto Howler, we are committed to making leashes that last a lifetime. Design, quality materials, and careful craftsmanship contribute to a final product that is intended to be durable and timeless. All of our products have been rigorously tested and precisely handcrafted to ensure stability and safety for not only you, but also your pups. We are dedicated to making the safest dog leash on the planet. We proudly guarantee against any defective materials and craftsmanship. If anything is wrong with your Litto Howler gear, we'll work to make it right. 

Our LEASH lifetime warranty policy covers 

  • Manufacturing and Material Defects Only

Our LEASH lifetime warranty policy does not cover

  • Improperly used or misused of the product
  • Damages caused by chewing, cleaning, disassembly, alterations, or modifications
  • Damages caused by or resulting from normal wear and tear, abuse, or fire
  • Loss or Theft

If you believe that you have received a product with a defect, please e-mail us at support@littohowler.com so that we may further assist you with your order. 

WHAT IS YOUR PRODUCT WARRANTY POLICY?

Unfortunately, We are unable to replace your items for the following issues

  • Improperly used or misused of the product
  • Damages caused by chewing, cleaning, disassembly, alterations, or modifications
  • Damages caused by or resulting from normal wear and tear, abuse, or fire
  • Loss or Theft

you believe that your item may have a manufacturing or material defect, please e-mail us at support@littohowler.com so that we may further assist you with your order. 

WHAT IS YOUR RETURN POLICY?

  • Products must be returned within 14 days of receiving your order for a full refund (excluding shipping costs).
  • Products must be unused with all its original packaging still attached.
  • We only offer refunds onto the original payment method used to make the order or store credit.
  • Return shipping costs will be the responsibility of the customer.
  • Return packages that are lost in transit will not be refunded and are the responsibility of the customer.
  • CUSTOM ORDERS ARE NOT ELIGIBLE FOR RETURNS

WHAT IS YOUR EXCHANGE POLICY?

  • Products must be returned within 14 days of receiving your order.
  • Products must be unused with all its original packaging still attached.
  • Products that have been used, scratched, or damaged will be sent back to the customer.
  • Shipping costs, both ways, are the responsibility of the customer.
  • Exchanges that are lost in transit are the responsibility of the customer.
  • CUSTOM ORDERS ARE NOT ELIGIBLE FOR EXCHANGES

HOW DO I RETURN SOMETHING?

Please e-mail support@littohowler.com with 'RETURN' as the subject line. Please include your ORDER NUMBER and as an option we would appreciate if you included the reason for your return so we can better help our customers to be completely satisfied.

The returning items must be in the same new condition it was shipped in with all its' original packaging. For a full refund, the leashes must have not been:

  • Improperly used or misuse of the product
  • Damage caused by chewing, cleaning, disassembly, alterations, or modifications
  • Damage caused by or resulting from normal wear and tear, abuse, or fire

In the return package, please include your invoice as well as the item(s). Return shipping costs are the responsibility of the customer. We recommend selecting a trackable shipping method and insuring the package. 

HOW DO I EXCHANGE SOMETHING?

Please e-mail us at support@littohowler.com with 'EXCHANGE' as the subject line so we can guide you through our simple exchange procedure. Shipping costs, both ways, for exchanges are the responsibility of the customer. We recommend selecting a trackable shipping method and insuring the package. 

CAN I RETURN OR EXCHANGE MY CUSTOM ORDERED LEASH?

Unfortunately, all custom ordered leash are not eligible for returns or exchanges. 

MY PACKAGE WAS LOST, CAN I GET A REFUND? 

Unfortunately, our shipping and handling policy states that once a package is handed over to USPS, UPS, or DHL, the customer will assume responsibility of the package. All packages are insured, so please reach out to the shipping carrier that you chose at check out for further instructions. 

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

Once we receive your return, we will inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks. Final credit to your account depends on the policies of the bank or institution of your original payment method. We will notify you via email when your return has been processed.

Please note: refunds do not include shipping costs paid on your original order (if applicable).

CAN YOU ALTER OR REPAIR MY LEASH DAMAGES FROM WEAR AND TEAR?

Here at Litto Howler, we takes pride in being one of the few businesses that offer repairs and alterations of your leashes from wear and tear or damages. We charge a small cost for the materials/labor as well as shipping costs back to you. We get it, accidents happen and we understand that puppies have their teething phase. For any repairs or alterations, please email us at support@littohowler.com with 'REPAIR/ALTERATION' as the subject along with your Order Number and photos of leash damages so that we can best assist you.

 

FOR ALL OTHER INQUIRIES
PLEASE SUBMIT IT TO OUR CONTACT FORM