Returns and Exchanges

We want you to love your Litto Howler gear. If something’s not right, we’re here to help.
What is your return policy?
  • Returns accepted within 14 days of receiving your order.
  • Items must be unused, unwashed, and in original packaging.
  • Refunds go back to the original payment method (shipping not included).
  • Return shipping is the customer’s responsibility.
  • We are not responsible for lost return packages.
  • Custom orders are final sale and not eligible for return.
  • Sale items are also final sale and not eligible for return.
What is your exchange policy?
  • Exchanges accepted within 14 days of receiving your order.
  • Items must be unused and in original packaging.
  • Used or damaged items will be returned to the customer.
  • Shipping costs (both ways) are the customer's responsibility.
  • We are not responsible for lost exchange packages.
  • Custom orders are not eligible for exchange.
How do I start a return?
  1. Email support@littohowler.com with "RETURN" as the subject line.
  2. Include your Order Number and (optionally) a reason for return.
  3. Pack the item in its original condition with all original packaging.
  4. Include your packing slip or invoice inside the box.
  5. Use a trackable shipping method; insurance is recommended.

Note: Refunds will not be issued for items damaged due to misuse, chewing, wear and tear, or unauthorized modifications.

How do I start an exchange?
  1. Email support@littohowler.com with "EXCHANGE" in the subject line.
  2. Include your Order Number and details of the item you're exchanging.
  3. Follow the same packaging and shipping steps as above.
Can I return or exchange a custom leash?

Custom orders are final sale and not eligible for return or exchange. If you’d like to discuss a repair or alteration, email us at support@littohowler.com with "REPAIR/ALTERATION" in the subject.

What if my item is defective?

At Litto Howler, we take pride in our Adventure-Tested Promise. If your product shows any defects in materials or craftsmanship, contact us at support@littohowler.com with your Order Number and a few photos, and we’ll work to make it right.

What if my package is lost, damaged, or stolen?

Once your order is handed over to USPS, UPS, or DHL, the responsibility for your package transfers to you. We recommend adding Route Package Protection at checkout to cover lost or damaged shipments. If you opt out, Litto Howler is not liable and no refunds will be issued.

How long does it take to get a refund?
  • Returns are processed within 3–5 business days of receiving your item(s).
  • Refunds may take up to 5 additional business days to appear on your statement.
  • Shipping fees are non-refundable.
Can you repair or alter my leash?

Yes! We offer affordable repairs and alterations for Litto Howler leashes. Email us with "REPAIR/ALTERATION" in the subject line, your Order Number, and photos of the damage. A small fee applies for labor, materials, and return shipping.

Still have questions?

Feel free to reach out via our Contact Form. We're always happy to help!