Returns and Exchanges
Adventure and Exploration Tested Promise
Here at Litto Howler, design, quality materials, and careful craftsmanship contribute to a final product that is intended to be durable and timeless. All of our products have been rigorously tested and precisely handcrafted to ensure stability and safety for not only you, but also your pups. We are dedicated to making the safest dog leash on the planet. We proudly guarantee against any defective materials and craftsmanship. If anything is wrong with your Litto Howler gear after 14 days of receiving it, we'll work to make it right.
If you believe that you have received a product with a defect, please email us at support@littohowler.com with your ORDER NUMBER so that we may further assist you.
WHAT IS YOUR RETURN POLICY?
- Products must be returned within 14 days of receiving your order for a full refund (excluding shipping costs).
- Products must be unused with all its original packaging still attached.
- We only offer refunds onto the original payment method used to make the order or store credit.
- Return shipping costs will be the responsibility of the customer.
- Return packages that are lost in transit will not be refunded and are the responsibility of the customer.
- CUSTOM ORDERS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES. If you would like to alter/repair your custom leash order, you can contact us at support@littohowler.com.
WHAT IS YOUR EXCHANGE POLICY?
- Products must be returned within 14 days of receiving your order.
- Products must be unused with all its original packaging still attached.
- Products that have been used, scratched, or damaged will be sent back to the customer.
- Shipping costs, both ways, are the responsibility of the customer.
- Exchanges that are lost in transit are the responsibility of the customer.
- CUSTOM ORDERS ARE NOT ELIGIBLE FOR EXCHANGES
HOW DO I RETURN SOMETHING?
Please email support@littohowler.com with 'RETURN' as the subject line. Please include your ORDER NUMBER and as an option we would appreciate if you included the reason for your return so we can better help our customers to be completely satisfied.
The returning items must be in the same new condition it was shipped in with all its' original packaging. For a full refund, the leashes must have not been:
- Improperly used or misuse of the product
- Damage caused by chewing, cleaning, disassembly, alterations, or modifications
- Damage caused by or resulting from normal wear and tear, abuse, or fire
In the return package, please include your invoice as well as the item(s). Return shipping costs are the responsibility of the customer. We recommend selecting a trackable shipping method and insuring the package.
HOW DO I EXCHANGE SOMETHING?
Please email us at support@littohowler.com with 'EXCHANGE' as the subject line so we can guide you through our simple exchange procedure. Shipping costs, both ways, for exchanges are the responsibility of the customer. We recommend selecting a trackable shipping method and insuring the package.
CAN I RETURN OR EXCHANGE MY CUSTOM ORDERED LEASH?
Unfortunately, all custom ordered leash are not eligible for returns or exchanges. They are final sale items.
MY PACKAGE WAS LOST, CAN I GET A REFUND?
Unfortunately, our shipping and handling policy states that once a package is handed over to USPS, UPS, or DHL, the customer will assume all responsibility of the package. A refund will not be issued.
For the safety of your package, please consider insuring your package with Route Package Protection. You can insure your package by selecting Route Package Protection at check out. By deselecting Route Package Protection, Litto Howler is not liable for lost, damaged, or stolen packages. No refund will be issued if your package is lost, damaged, or stolen.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once we receive your return, we will inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks. Final credit to your account depends on the policies of the bank or institution of your original payment method. We will notify you via email when your return has been processed.
Please note: refunds do not include shipping costs paid on your original order (if applicable).
CAN YOU ALTER OR REPAIR MY LEASH DAMAGES FROM WEAR AND TEAR?
Here at Litto Howler, we takes pride in being one of the few businesses that offer repairs and alterations of your leashes from wear and tear or damages. We charge a small cost for the materials/labor as well as shipping costs back to you. We get it, accidents happen and we understand that puppies have their teething phase. For any repairs or alterations, please email us at support@littohowler.com with 'REPAIR/ALTERATION' as the subject along with your Order Number and photos of leash damages so that we can best assist you.