> NON LEASH ORDERS will be processed in 1-5 business days. Typically we will process your order on the next business day if the order is placed before 12 PM (PST).
> ALL ROPE ITEMS: LEASHES, ROPE SLIP COLLARS, AND CAMERA STRAP ORDERS are usually processed in 2-4 weeks. The turnaround time is longer during the Holidays and during the release of a new collection, resulting to a longer processing time. Your leashes are handmade in the order they came in, so these leashes are specifically made just for you and your pup!
>Shipping costs are calculated based upon the delivery location, weight, dimensions of the shipment, and the price of the entire order. Shipping will be calculated in real time at checkout.
> The estimated shipping time frame is not our turn-around time. <
Additional Shipping & Handling information can be found HERE
> Products must be returned within 14 days of receiving your order for a full refund (excluding shipping costs).
> Products must be unused with all its original packaging still attached.
> We only offer refunds onto the original payment method used to make the order or store credit.
> Return shipping costs will be the responsibility of the customer.
> Return packages that are lost in transit will not be refunded and are the responsibility of the customer.
> CUSTOM ORDERS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.
> If you would like to alter/repair your custom leash order, you can contact us at firstname.lastname@example.org.
Additional Returns & Exchange information can be found HERE