Litto Howler strives to give our customers the best shopping experience possible. If you are not 100% satisfied with your purchase, you can return your order for a full refund within 14 days of when your item was shipped from our office. The items returned must not have been used, altered, washed, or damaged, and must include original packaging. We're also super confident of our lifetime warranty policy (on all Litto Howler Leashes ONLY): please contact us for more information.
Can I exchange something?
Please e-mail us at firstname.lastname@example.org so we can guide you through our simple exchange procedure.
How do I return something?
Please e-mail email@example.com with 'RETURN' as the subject. Please include your ORDER NUMBER and as an option we would appreciate if you included the reason for your return so we can better help our customers to be completely satisfied.
The returning items must be in the same new condition it was shipped with all original packaging. For a full refund, the leashes must have not been:
- Improperly used or misuse of the product
- Damage caused by chewing, cleaning, disassembly, alterations, or modifications
- Damage caused by or resulting from normal wear and tear, abuse, or fire
In the return package, please include your invoice as well as the item(s). We recommend selecting a trackable shipping method and insuring the package. Return shipping costs are the responsibility of the customer.
How long does it take to receive my refund?
Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks. Final credit to your account depends on the policies of the bank or institution of your original payment method. We will notify you via email when your return has been processed. Please note: refunds do not include shipping costs paid on your original order (if applicable).